Applerok 30‑Day Money‑Back Guarantee (Policy)
Scope
This Applerok 30‑Day Money‑Back Guarantee applies to purchases of products and services sold directly by Applerok through our official website or authorized Applerok channels, unless a separate written agreement provides otherwise. This policy governs refunds requested within thirty (30) calendar days of the date of purchase or the date of delivery, where applicable.
Guarantee
Applerok is committed to your satisfaction. If you are not satisfied with your purchase for any reason, you may request a full refund within thirty (30) days of the purchase date. We offer this guarantee with no strings attached: you will receive a refund in accordance with the terms below without obligation to provide a reason, answer questions, or pay restocking fees.
Eligibility and Conditions
• To qualify for a refund, you must submit a refund request within thirty (30) calendar days of the date of purchase or the date you received the product.
• Proof of purchase (order number or receipt) is required to process your request.
• Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer available, Applerok will work with you to determine an appropriate alternative.
• Except where prohibited by law, Applerok reserves the right to verify purchase details and to request reasonable information needed to process a refund. This verification does not require you to provide an explanation of dissatisfaction.
Returns and Shipping
• For physical products, Applerok will provide instructions for returning the item upon approval of your refund request. Unless otherwise stated in a specific product listing, you are not required to return the item to receive a refund if you indicate that you do not wish to return it; where a return is required, Applerok will provide a prepaid return label or reimburse reasonable return shipping costs in accordance with applicable law and the specific product terms.
• For digital goods, including downloads or subscriptions, Applerok will process refunds in compliance with applicable law and product‑specific terms; some digital products may be subject to limited exceptions as described below.
Refund Processing
• Once your refund request is approved, Applerok will initiate the refund to your original payment method. Refunds typically appear on your account within 5–10 business days depending on the payment provider; timing may vary by bank or card issuer.
• If you received any promotional discount or gift credit applied to the purchase, refunds will reflect the net amount actually paid.
Exceptions and Limitations
• To the fullest extent permitted by applicable law, the following items are not covered by this 30‑day money‑back guarantee unless explicitly stated at the time of purchase: (a) non‑refundable gift cards; (b) products sold as final sale; and (c) certain licensed digital products or services where access has already been consumed in full. Any such exceptions will be clearly disclosed on the product page prior to purchase.
• This guarantee is in addition to any statutory consumer rights you may have under applicable local law; nothing in this policy limits those rights.
How to Request a Refund
1. Contact Applerok Customer Support via: support@applerok.com or through the “Help” or “Order Support” link on our website.
2. Provide your order number, the name on the order, and state that you are requesting a refund under the Applerok 30‑Day Money‑Back Guarantee. No explanation is required.
3. Follow any return instructions provided by our support team if return of a physical product is requested.
4. Once approved, your refund will be processed and you will receive confirmation by email.
Changes to This Policy
Applerok may update or modify this guarantee from time to time. Any material changes will be posted on our website with an updated “effective date.” Changes will not apply retroactively to purchases already made prior to the effective date of the change, except as required by law.
Contact
If you have questions about this policy or need assistance with a refund request, please contact Applerok Customer Support at noreply@appleroks.com or via the contact options on appleroks.com.
Effective date: February 26, 2016
