Cancellation Policy

Thank you for shopping with us! We strive to provide the best service possible, and we understand that sometimes plans change. To ensure clarity and fairness, we have established the following cancellation policy for all orders placed through our platform.

1. Cancellation Window: Customers are required to cancel their orders within 3 days from the date of placement. This time frame allows us to process cancellations effectively before the items are shipped. In special circumstances, our team can make exceptions and cancel an order outside of the timeframe. 

2. Cancellation Procedure: To initiate a cancellation, please contact our customer service team via email, live chat or by calling us. Ensure to have your order number ready for a swift processing of your request.

3. Post-Shipment or Processed Orders: Once an order has been shipped or processed for shipping, it cannot be cancelled. We recommend reviewing your order carefully before finalizing your purchase to avoid any inconveniences.

4. Courier Policy: Our cancellation policy is also influenced by our courier partners, who do not permit cancellations once the shipping process has begun. This ensures that we can provide timely delivery to all customers.

5. Refunds for Cancellations: If a customer successfully cancels an order within the designated time frame, please note that refunds may be subject to a partial amount. This is to account for any processing fees or administrative costs incurred during the order handling process.

6. Returning Items: If you have received your order and no longer wish to keep the item, you may initiate a return for a refund according to our return policy. Please ensure that the items are in their original  packaging when returning and please make sure to provide a proof of purchase. 

7. Contact Information: For any questions or further assistance regarding cancellations, please reach out to our customer service team. We are here to help and ensure a smooth shopping experience for all our customers.