Thank you very much for shopping at Applerok, conveniently located at 8383 Wilshire Blvd F600, Beverly Hills, CA. We are wholeheartedly committed to providing you with the finest quality products along with exceptional, personalized customer service. This Refund Policy carefully outlines all the terms and conditions under which we accept returns, exchanges, and refunds. Our goal is to ensure your complete satisfaction and to facilitate a smooth and hassle-free shopping experience from start to finish.
Refund Period
Customers are entitled to request a refund within a 30-day period starting from the original date of purchase. To begin the refund process, please promptly reach out to our dedicated and knowledgeable customer service team within this specified timeframe to receive detailed assistance and guidance.
You have up to 180 days from the date of purchase to return or exchange any item. It is important that the items are returned in their original condition, complete with all tags, labels, and packaging materials intact. This ensures eligibility for a return or exchange and helps us process your request efficiently.
All refunds that are issued back to credit or debit cards will typically be processed and reflected in your account within 7-10 business days from the date of initiation.
Applerok reserves the right to decline any refund requests if our system detects discrepancies, fraudulent activity, or if the request does not comply with the guidelines established within this policy. We appreciate your understanding and cooperation as we strive to maintain fairness, security, and integrity for all customers.
For specific transactions and purchases, customers may be required to confirm their payment method after submitting an order. This verification process can occur through email or a phone call to ensure the security of your purchase. Orders that cannot be verified successfully within a reasonable period may be canceled to avoid unauthorized transactions. This measure is implemented to reduce fraud and chargebacks. For transactions that are highly flagged, we may ask you to utilize a different payment method to finalize the transaction.
If you wish to cancel an order before it has been shipped or delivered, you have a 72-hour window from the time of purchase to request a full cancellation and receive a complete refund. After this 72-hour period has passed, only a partial refund may be available depending on the current status of your order and any processing that has occurred.
Should you have any questions, concerns, or require further assistance regarding our refund policy or any other aspect of your shopping experience, please do not hesitate to contact our friendly and responsive customer service team by calling us at (833) 486-3692. You may also reach out to us by mail directly at:
We are here to help and ensure your satisfaction.