Thank you for shopping at https://applerokus.com
If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Exchange Policy:
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://applerokus.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:
Product that are bought from the Physical Stores can be returned. All Items are eligible for return exempt the products that are: Gift Cards
Cases
Items Under $9.99
You are always required to ship back the items by following the shipping instructions:
Return Instructions for Applerok
1. Prepare Your Return:
• Ensure that the item(s) you wish to return are in their original condition, unused, and with all tags and packaging intact.
• Include a copy of your receipt or order confirmation with your return.
2. Obtain Your QR Code:
• Please contact our customer service team at [customer service email/phone number] or visit our website to request a return QR code. This QR code will be necessary for shipping your return.
3. Package Your Return:
• Place the item(s) securely in a box or padded envelope. Make sure to include the receipt or order confirmation.
• Seal the package securely.
4. Ship Your Return:
• Take your packaged return to the nearest FedEx location. You can find the nearest location by visiting the FedEx website or using their mobile app.
• Present the QR code to the FedEx representative, who will assist you in shipping your return at no cost.
5. Track Your Return:
• Once your return is shipped, you will receive a tracking number from FedEx. Keep this for your records.
6. Refund Process:
• After we receive and inspect your return, we will process your refund within [insert timeframe, e.g., 5-7 business days]. You will receive a confirmation email once your refund is completed.
If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team. We’re here to help!
Thank you for shopping with Applerok!
Best regards,The Applerok Team
In order to be eligible for a refund, you have to return the product within 30days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a Refund, make sure these conditions are met:
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to your original payment method. You will receive a refund confirmation email.
Products can be exchanged for a different size or color variant, provided that such variant is available. Customers are allowed to exchange for items within 200 days. Exchanges exceeding 200 days will not be processed.
In order to be eligible for exchanges make sure that the following conditions are met:
You are required to ship back the product for the item to be inspected and replaced.
Your exchanged product will be processed Upon pickup of the item by the shipping provider.
You are given the rights to exchange the item, Once. Provided that all conditions in Exchange Policy are met.
You will be updated on your Return Status through EMAIL, PHONE, and SMS provided that all contact information was provided