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8383 Wilshire Blvd Beverly Hills CA 90211 United States
Monday - Friday: 7AM - 7PM PST/PDT
You can track your order by clicking the tracking link in your shipping confirmation email, or by logging into your account and viewing your order history.
We offer a 90-day return policy for all items in their original condition. Please contact our support team to initiate a return.
Standard FREE shipping typically takes 3-7 business days. Express shipping options are available for faster delivery.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination.
Please contact us as soon as possible if you need to change or cancel your order. Once an order has shipped, changes may not be possible.
Need a hand? You’re in the right place. Browse our Help Center to find quick, reliable answers to your most common questions — from managing your orders and payments to troubleshooting products and using your ApplePass membership. Whether you’re setting up a new device, tracking a shipment, or exploring our latest features, we’re here to make your experience smooth, simple, and supported every step of the way.
Support 24/7/365
Hotline: (+1) 833-486-3692
We offer free standard shipping on orders over $100 within the United States. For orders under $50, we offer multiple shipping options through USPS UPS and FedEx. International shipping rates vary based on destination and will be calculated at checkout.
Sometimes carriers experience unexpected delays. If your tracking hasn’t updated for a few days or your package is late, please contact us — we’ll be happy to help track it down.
Yes! You can track your order using your order number with our Online Tracking Tool as soon as you place an order.
If your package is marked as delivered but you can’t locate it, please double-check with neighbors or your local post office. If it’s still missing, reach out to our support team so we can assist with a replacement or filing a claim
If you notice an address mistake before your order ships, please contact us right away so we can update it. Unfortunately, once the package has been shipped, we can’t change the address, but you may be able to request a reroute through the carrier.
Once an order has shipped, we’re unable to cancel it. However, you can refuse the delivery or contact us once it arrives, and we’ll be happy to help with a return or refund according to our return policy.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. We also accept installment loans through AFFIRM.
Absolutely. We use industry-standard encryption and secure sockets layer (SSL) technology to ensure your information is safely encrypted during transmission. Your privacy and security are our top priorities. Authorize.net securely processes your transaction with 3DS Technology.
Sales tax is applied to your order according to the shipping address. It will be calculated and displayed during the checkout process.
Your card is charged at the time your order is placed. If there are any issues processing your payment, you’ll receive a notification right away so you can update your information.
Yes! Depending on your order total, you may see options for installment or “buy now, pay later” services at checkout. Eligibility and terms are determined by the payment provider
Yes! A digital receipt is automatically emailed to you once your order is confirmed. You can also download a PDF copy of your receipt anytime from your order status page. If you need help locating it or would like us to resend it, just contact our support team — we’ll be happy to assist.
We want you to love your purchase! If you’re not completely satisfied, most items can be returned within 90 days of delivery for a refund or exchange, as long as they’re in original condition and packaging.
Simply contact our support team with your order number and the item you’d like to return. We’ll provide return instructions and a shipping label if your return qualifies.
Once we receive and inspect your returned item(s), we’ll process your refund within 5-7 business days. The refund will be issued to the original method of payment. Please note, it may take an additional few days for your bank to complete the transaction.
In most cases, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We’ll let you know the exact details when your return request is approved.
Sale or clearance items are generally final sale and cannot be returned unless they arrive damaged or defective. Please review the product description for details before purchasing.
Yes! If you’d like a different size, color, or replacement item, just let us know when you request your return. We’ll arrange an exchange as long as the item is in stock
Returns must be initiated within 30 days of delivery. Once we issue your return label, you’ll need to send the item back within 30 days. If you choose to purchase your own return label instead, you’ll have a 180-day grace period to complete the return. After these windows pass, we may not be able to accept the item back.
If your order arrives damaged, defective, or incorrect, please contact us right away with photos of the issue. We’ll make it right by sending a replacement or processing a full refund at no cost to you
ApplePass is Applerok’s exclusive membership program that gives members access to special perks, including discounts, early access to new releases, and exclusive member-only offers.
ApplePass is available for $9.99 per month or $99.99 per year, giving you the flexibility to choose the plan that works best for you.
Members enjoy exclusive discounts, priority customer support, early access to product launches, and special promotions throughout the year. We’re always adding new perks to make your membership even more rewarding.
You can join ApplePass during checkout or directly from your Applerok account page by selecting the membership option and completing your payment. Your benefits activate immediately after purchase.
Yes! You can cancel your ApplePass anytime through your Applerok account settings. Your benefits will remain active until the end of your current billing period, and you won’t be charged again after cancellation.
ApplePass membership fees are non-refundable once charged. However, you’ll continue to enjoy all membership benefits for the remainder of your billing cycle, even after cancellation.